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Elibrium Support Center

Everything you need to manage cards, payments, accounts, spending controls, and API integrations in Elibrium

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Registration and KYB

Registration and email verification

What is KYB verification?

How to complete KYB verification

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Accounts

How to top up account

How to create a transfer

Exporting transfers and balance history

Account creation permissions

How to remove account access

How to view transfers for a specific period

How to view fees in Balance History

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Cards

How to issue a card

How to block and unblock a card

Card issuance limits

Card statuses

How to configure spending policy

Card spending limits

What is a spending policy?

Bulk actions on cards

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Statements

Statements overview

Difference between Detailed and Summary reports

Reports export limits

How to view top ups for a specific period

What is a Monthly invoice?

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FAQ

Why do I see the “429 Too Many Requests” error?

How can I test the API or platform functionality?

Reached card limits

Pending payment status

Are there fees for declined payments?

What fees can be charged?

Transaction fees

Payment Statuses

How can I view all Pending payments?

How can I find completed payments?

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API

API overview

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Roles and Members

Roles & permissions

How to invite team member

How to block or unblock a member

How can I view all account transactions?

How do I attach a receipt to a payment?

How do I add a note to a payment?

Notifications

What response do you expect us to return for notification webhooks?

How do date filters work in the Payments and Refunds list endpoints?

What IP address are Payment and Refund webhooks sent from?

Managing multiple products in one account